C
When a consumer（消费者）finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty (保单)，or any other record that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain (投诉) directly to the store manager. In general, the “higher up” the consumer takes his or complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favour, taking it as true that he or she had a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear.” Is better than “This stereo (立体音响) does not work.”
The store manager may advise the consumer to write to the producer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐吓) to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights.
64. When a consumer finds what he bought has a fault in it, he should first ___.
A. complain personally to the manager
B. show something provable in written form to the store
C. threaten to take the matter to court
D. write a firm letter of complaint to the store
65. The most effective complaint about what was bought can be made by ____ .
A. showing the fault of it to the producer
B. saying firmly it is of poor quality
C. asking politely to change it
D. explaining exactly what is wrong with it
66. The passage tells us _____ .
A. how to make the complaint have a good effect
B. how to settle a consumer’s complaint
C. how to avoid buying something wrong
D. how to deal with complaints from consumers
67. According to the passage, the last way a consumer has to use is _____ .
A. to write to the producer
B. to quarrel with the manage
C. to warn the seller that he or she will turn to the court or a consumers’ organization for help
D. to collect several fighters to threaten the seller
D
There are two types of people in the world. Although they have equal degree of health and wealth and other comforts of life, one becomes happy, the other becomes unhappy. This arises from the different ways in which they consider things, persons, events and the resulting effects upon their minds.
People who are to be happy fix their attention on the convenience of things---the pleasant parts of conversation, the well-prepared dishes, the goodness of the wine, the fine weather. They enjoy all the cheerful things. Those who are to be unhappy think and speak only of the opposite things. Therefore, they are continually dissatisfied. By their remarks they sour the pleasure of society, offend (hurt) many people, and make themselves disagreeable everywhere. If this turn of mind was founded in nature, such unhappy persons would be the more to be pitied. The intention of criticizing and being disliked is perhaps taken up by imitation (模仿). It grows into a habit, unknown to its possessors. The habit may be strong, but it may be cured when those who have it realize its bad effects on their interests and tastes. I hope this little warning may be of service to them, and help them change this habit.
Although in fact it is chiefly an act of imagination, it has serious results in life since it brings on deep sorrow and bad luck. Those people offend many others; nobody loves them, and no one treats them with more than the most common politeness and respect. This frequently puts them in bad temper and draws them into arguments. If they aim at getting some advantages in social position or fortune, nobody wishes them success. Nor will anyone start a step or speak a word to favor their hopes. If they bring on themselves public objections, no one will defend or excuse them, and many will join to criticize their wrongdoings. These should change this bad habit and be pleased with what is pleasing, without worrying needlessly about themselves and others. If they do not, it will be good for others to avoid any contact (接触) with them. Otherwise, it can be disagreeable and sometimes very inconvenient, specially when one becomes mixed up in their quarrels.
68. People who are unhappy _____ .
A. always consider things the same as others
B. are usually affected by the results of certain things
C. usually misunderstand what others think or say
D. always discover the unpleasant side of certain things
69. The underlined phrase “sour the pleasure of society” most probably means “ _____ ”.
A. have a good taste with social life
B. make others unhappy
C. tend to scold others openly
D. enjoy the pleasure of life
70. We can conclude from the passage that _____ .
A. we should pity all such unhappy people
B. such unhappy people are dangerous to social life
C. people can get rid of the habit of unhappiness
D. unhappy people can not understand happy persons
71. In this passage, the writer mainly _____ .
A. describes happy people
B. laughs at the unhappy people
C. suggests ways to help the unhappy
D. tells people how to be happy in life
E
In the spring of 1999, I spoke about China to a group of over eighty American second grade students in the US. The children were curious about so many things: the Great Wall, pandas, martial arts. More than any other subject, however, these young people were interested in the relationship between Chinese children and their parents.
As I described how Chinese parents raise their children, drawing on the experiences of my friends and their kids, it occurred to me that parents in the US and China differ greatly in their approach to parenting. In the US, parents tend to encourage their children to develop their potential (潜能) to the fullest degree---in a word, to dream. Fathers and mothers frequently put in their children both ambition (理想,抱负) and , as importantly, the confidence necessary to work toward their goals. American parents tend to be very positive: they concentrate on what their kids can do, not what they can’t. As a result, millions of American boys and girls grow up hoping to become actors and athletes, statesmen and doctors; many even want to become president.
American parents often encourage their children to become involved (参与) in extracurricular(课外的) activities of all types at school, such as student government, sports and music. They believe that only through involvement in those activities can their children become healthy young adults.
Schoolwork is important, to be sure. But parents realize that the social skills their children learn from natural interaction with their peers in non-scholastic settings are more useful to develop the skills they will need in the “real world”. What’s more important in the office place: a sound knowledge of physics or the ability to communicate effectively?
As a rule, Chinese parents do not help their children to develop the same kind of ambition and confidence Americans put in their children, nor do they encourage the same level of involvement in extracurricular activities. Children are typically told to study hard and pass exams. Too often, time away from schoolbooks is seen as time wasted.
This approach has created so much pressure for Chinese children that leaders in Chinese educational circles have issued calls for less homework at the lower grade levels. Only healthy kids can become healthy adults. More and more Chinese parents recognize this. I am very confident about China’s future.
72. The writer’s purpose in writing this text is _____ .
A. to show his confidence about China’s future
B. to tell the different way of parenting in the USA and China
C. to give a speech about China to a group of American second grade students
D. to describe how American parents raise their children
73. In America, fathers and mothers often put the ideas of _____ in their children’s minds.
A. involvement and natural interaction
B. involvement and effective communication
C. involvement and ambition D. ambition and confidence
74. The underlined word “peers’ in the text probably means _____ .
A. persons of the same age, class, position, etc. as themselves
B. classmates C. friends
D. persons elder than themselves
75. What can we infer about the author from the text?
A. He is a Chinese who once visited America in 1999.
B. He is a Chinese who knows a lot about America.
C. He is an American who knows a lot about China.
D. He is an American who taught in an American school in 1999.
第四部分 写作（共两节；满分35分）
第一节：短文改错(共10小题；每小题1分，满分10分)
此题要求改正所给短文中的错误。对标有题号的每一行做出判断：如无错误，在该行右边横线上画一个勾(√)；如有错误(每行只有一个错误)，则按下列情况改正：
该行多一个词：把多余的词用斜线(＼)划掉，在该行右边横线上写出该词，并也用斜线划掉。
该行缺一个词：在缺词处加一个漏字符号(∧)，在该行右边横线上写出该加的词。
该行错一个词；在错的词下划一横线，在该行右边横线上写出改正后的词。
注意：原行没有错的不要改。
If someone asks you how you can make you always 76. ________
happy, you will perhaps find rather difficult to give him 77. ________
a proper answer. Did you remember the old saying “No 78. ________
human being can really happy who is not giving or trying 79. ________
to give happiness to others”? If you will always think of 80. ________
taking more from others and give them less, you won’t be 81. ________
able to have happiness in your life even if you are very rich. 82. ________
Here’s an article for you. If each of you follow it, there’ll 83. ________
be an end to many unhappy days of yours. And you should 84. ________
learn to give up your own interests when necessarily to do so. 85. ________
第二节: 书面表达 （25%）
假如你是天津某中学高三学生王丽，给英国笔友玛丽写了一封信，讨论天津与伦敦的异同。
词数：100左右。内容包括以下要点：
伦 敦 天 津
汽车*左行 汽车*右行
很多人驾驶汽车上班 很多人骑自行车或乘公共汽车上班
阴天多雨 晴天多，冬天冷
每周工作五天 每周工作五天
懂中文的人少 懂英文的人多
学生较放松 学生学习勤奋
